Mitchell Desmet
IT Analyst
Experience
JAN 2021 - Present
De Lijn - Application Analyst
May 2019 - DEC 2020
Brussels Airport Company - Functional Analyst
Supporting end-users on process & functionalities
Translate Business requirements into IT language
Facilitator between Business and the development team
Validate the functionalities according to the business requirements
Prepare user manuals
Root cause analysis
Process analysis & optimization
Release follow-up
System administrator
MS Dynamics AX 2012
Microsoft Dynamics CRM
Zendesk
Finance P2P & General accounting – Customer care
OCT 2016 - May 2019
Brussels Airport - Test Engineer
Supporting end-users on process & functionalities
Creating a test culture in the team
Structured testing, test design
Defect reporting
UAT Testing with end-users
Creating Test Cases UAT
Perform test execution
Creating Bug reports
Organising test moments
Facilitator between BAC Business and external partners
Focus on standard processes
End-user training
Release follow-up
System administrator
MS Dynamics AX 2012
Microsoft Dynamics CRM
Oracle Netsuite
Blackline
MYSQL
AUG 2015 - OCT 2016
Ordina Belgium - Junior Test Engineer
Test Design
Test Execution
Test Analyse
Defect Management
Regression Testing
Acceptance Testing
System Testing
Tools:
reQtest – HP Quality Center
Licenses & Certifications
BPMN Fundamentals – The Masterchannel | 2020
Business Analysis Foundations – The Masterchannel | JAN 2021
Functionele analyse: Opleiding – Wolters Kluwer | MAR 2019
Testmanagement en testcoördinatie – Wolters Kluwer | OKT 2018
Certificate ISTQB-ISEB Certified Tester Foundation Level – Certificate 00234986 | JAN 2016
Scrum training – Lagant Management Consultants | 2015
Education
2015
Bachelor Interactive Multimedia Design
Skills
A communicative teamplayer
Organized
Capable of doing administrative tasks
Analytical and critical thinking
Problem solving
Languages
Dutch: Native
French: Elementary
Engels: Elementary
Hobbies & interests
During my free time I run, cycle and play korfball to stay fit. I like to travel to different countries and
discovering new cultures.